We’ve upgraded to a more stable server infrastructure in January 2026. To fix the update connection, a quick one-time manual sync of your license is required. It's fast, free, and keeps your settings safe.
Do you have a question about OneTap or need technical assistance?
Simply create a support ticket and our team will be happy to help you. We’re committed to providing clear answers and reliable solutions, so you can feel confident every step of the way.
Our support team is available Monday to Thursday, 09:00–18:00, and on Friday, 09:00–13:00 (Central European Time, CET/CEST). We aim to respond to your request within 6–24 hours. Current local time: Tuesday, 09:52
