The keyboard navigation doesn’t seem to work on my website – what could be the issue?

OneTap offers a dedicated keyboard navigation feature that allows users to access key areas of your website using specific keys (e.g. H for headings, M for menus, F for forms, etc.).

For the feature to work properly, your site’s HTML structure must be semantically correct and accessible. For example, menus should be built using <ul> → <li> → <a> or <button> elements. Custom or non-semantic menus might not be recognized correctly.

Please also check the following:

• Is your website’s HTML structure accessible and semantic?

• Are key elements like menus, images, or forms visible and not hidden via JavaScript?

• Has the keyboard navigation feature been activated in the OneTap toolbar?

If the issue persists, we recommend reviewing the official tutorial:
👉 Keyboard Navigation Tutorial

Or feel free to reach out to our support team — we’re happy to help!