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Updating OneTap Pro unauthorized

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Last update June 2025

Technical

"Download failed. Unauthorized" When Updating OneTap Pro

If you see the following error when trying to update the OneTap Pro plugin in WordPress:

An error occurred while updating OneTap Pro (for WordPress OneTap Pro – #1 Accessibility): Download failed. Unauthorized

this means the license verification failed, and WordPress could not download the update.

A notification banner is displayed with text stating that an error happened during the update of OneTap Pro, which is described as the leading WordPress accessibility plugin. The message explains that the download could not be completed because access was unauthorized.

Step 1: Check Your License Key

  1. In your WordPress dashboard, go to:
    OneTap > License

  2. Make sure your license key is entered correctly.

  3. Click “Verify License”.

  4. If the code is invalid or expired, copy your valid license key from your OneTap account and paste it again.

Note: You can find your license key in your OneTap account at:
https://wponetap.com/account/

Step 2 (Optional): Manual Installation

If the automatic update still fails, you can update the plugin manually:

  1. Log into your OneTap account:
    https://wponetap.com/account/

  2. Download the latest OneTap Pro .zip file.

  3. In your WordPress dashboard, go to:
    Plugins > Add New > Upload Plugin

  4. Upload the .zip file and install it.
    If prompted, click “Replace current with uploaded” to overwrite the existing version.

  5. After installation, return to OneTap > Settings > License and make sure your license key is active.

Important Notes

  • Automatic updates only work with a valid license key.

  • If you’re unsure or need assistance, feel free to contact our support team at:
    support@wponetap.com