Why The “Keyboard Navigation” feature doesn’t work?

The Keyboard Navigation feature in OneTap is designed to enhance accessibility — but it relies on the underlying structure of your website. For the feature to work correctly, your site must follow semantic HTML principles. This includes:

• Clear and logical heading structure (e.g., using <h1>, <h2>, <h3> properly)

• Proper use of landmarks (like <nav>, <main>, <footer>)

• Interactive elements like buttons and links must be focusable and properly labeled

If your website lacks these structured elements, keyboard users may not be able to navigate meaningfully — and OneTap’s enhancements won’t have the necessary elements to interact with. We recommend reviewing your site’s HTML structure or using an accessibility testing tool to check for missing semantics.

Feel free to contact our support team if you’d like help reviewing your setup.